Refund policy

 

Guarantee

We guarantee that our cuttings will be well-rooted and be true to variety. Our tubers will have at least one eye and be true to variety. Bauer Blooms Flower Farm LLC will not be held responsible for loss due to weather, sub-optimal growing and storing conditions, or practices. We do our best to grow healthy dahlias, but we do not offer a virus-free guarantee.

Terms and Conditions

By purchasing from our farm, you agree to the following terms and conditions.

We do not accept returns, exchanges, or cancellations. All sales are final. We pack each order with care, and only send the best we have available. Each order is documented and triple checked for accuracy and health before it ships. In the case of a crop failure, you will be notified by email and issued a refund for the variety that failed.

If you believe you've received a tuber that is blind, in order to get a refund you will be required to ship the tuber back to us at the cost of the buyer.

You must contact us within 2 days of receiving your shipment, should there be any concerns upon arrival. Please provide an order number, pictures and an explanation of the issue you are experiencing. Bauer Blooms Flower Farm LLC is not liable for any monetary compensation beyond a refund for the purchase price of your tubers or cuttings.

Please allow 3 business days for email communication. We check email during regular business hours.

We reserve the right to cancel any orders.

Damaged or Lost Packages

Bauer Blooms Flower Farm LLC is not responsible for any damaged or lost packages during shipping. If you have issues with your package(s) please contact USPS directly.